NONE-DAMAGED Items: In adherence to the Consumer Contract Regulations, it is your right to cancel an order and return the items you purchased within 14 working days of placing your order, this is known as a cooling off period. Goods must be well packed and unused for return. Please email email@example.com for a returns address.
DAMAGED-ITEMS: If an item arrives with you damaged, then a return is not always necessary, but a photo of the damage may be needed. Please contact firstname.lastname@example.org.
REFUNDS: Please contact us before returning goods so we can give detailed instructions on how best to pack the item and which Royal Mail service to use. All returns for damaged items will be fully refunded with additional return delivery cost also refunded to you. Refunds for damaged items will be upon receipt of photo evidence. For returns, refunds will be given on the day the item arrives back with us.